Customer Support Agent LATAM

Location: This role is open to candidates located in LATAM.

🚀 Join NiceJob and Power the Future of Customer-Driven Growth! 🚀

At NiceJob, a Paystone company, we’re not just supporting customers—we’re redefining how small businesses build trust and grow through world-class service. Our platform helps businesses turn every interaction into momentum for growth by collecting reviews, building reputations, and driving referrals. Guided by our core values—putting people first, solving impactful problems, and building a better future—we’re on a mission to help small businesses thrive.

Your Role: Customer Support Agent – NiceJob

Are you energized by the opportunity to make every customer feel supported, valued, and heard? NiceJob is seeking a Customer Support Agent to be the friendly, knowledgeable voice our merchants rely on. You’ll help them navigate our platform, solve problems with care, and ensure each interaction strengthens their confidence in growing their business with NiceJob.

What You Will Do

• Respond to customer inquiries by phone, email, or chat — resolving issues on first contact whenever possible.

• Investigate customer concerns and find the best solution quickly.

• Communicate clearly and professionally with customers, partners, and internal teams.

• Document all interactions in our systems.

• Work with other departments (Product, Finance, Sales, Technical Support) to solve problems.

• Educate customers on Paystone products and services.

• Coach users on growing their business and getting full value from their subscription.

• Identify upsell opportunities and reduce customer churn.

• Conduct outreach to re-engage inactive customers.

• Turn users into loyal brand advocates.

• Improve customer success processes and reduce reactive tasks.

• Escalate complex cases when needed.

• Route support queries to the right team and share feedback with product teams.

What You’ll Bring

• High school diploma or equivalent required; post-secondary education in Business, Communications, or a related field is considered an asset.

• 2–3 years of experience in customer service, technical support, or a call center environment.

• Strong communication skills in English.

• Skilled at using CRM tools, ticketing systems, and communication platforms.

• Ability to troubleshoot technical issues and guide customers through solutions.

• Strong problem-solving abilities and attention to detail.

• Ability to adapt to fast-paced, changing environments while working independently or as part of a team.

• Experience in coaching customers on maximizing product value.

• Skilled at identifying upsell opportunities and strategies to reduce churn.

• Ability to conduct proactive outreach to re-engage inactive customers.

• Experience analyzing and optimizing customer success processes.

Recruitment Process

1. Spark Hire Interview – Quick one-way video intro.

2. Manager Interview – Virtual meeting on skills & fit.

3. Peer Interview – Virtual team meet & collaboration check.

Compensation

• Salary: USD $1,350 per month

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth. 

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good! We want all the curiosity we can muster. Innovation stems from observation and 

questioning, so be eager, be innovative, and be ready to raise the bar.

Come check us out!!

paystone.com

datacandy.com

get.nicejob.com

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**