As Customer Success Manager (CSM), you will report to the Director of Customer Success and be the main point of contact for our new and existing partners, ensuring that they are fully supported from onboarding to the ongoing use of Single Stop's technology. You will deliver personalized consulting services, design and lead training sessions and ensure our partners maximize the impact of our solutions on the communities they serve. Your goals will be to increase user adoption, mitigate churn, foster long-lasting productive partnerships, and explore opportunities to expand our relationships.