We're looking for a critical-thinking and emotionally-intelligent Customer Success Manager to develop and implement data-driven churn reduction and prevention plans to improve retention through smarter UX design. This position is responsible for proposing and executing testable strategies that create opportunities for additional sales by improving the ability for B2B and B2C customers to achieve their goals when using our SaaS products. This role will work closely with usability experts to monitor customer use of and satisfaction with our solutions, identify opportunities and challenges, and help to improve customer success across all touchpoints.
The right person for this position will be intrinsically motivated to achieve a deep understanding of how our SaaS products drive value for customers and how different parts of the company work together to retain and grow the business brought in by the sales and marketing teams.