Partnering closely with the Sr. Manager, Customer Success, the customer success manager will serve as the main point of contact for our Lender customers. They will be responsible for maximizing the value that strategic Lenders realize at Snapdocs, sustaining and expanding these long-term relationships, and serving as strategic advisors and partners to help customers achieve their digital closing goals. This role partners closely across both customer leadership and working teams, as well as internal Snapdocs colleagues, to deliver value, drive desired outcomes, improve user experience, increase adoption, and introduce new products. The individual in this role will also have the opportunity to be the “voice of the customer” to our product teams as they create the roadmap to our future.