The Customer Success Manager will report directly to the Head of Live Events and will work closely with the VP of Customer Excellence. They will play an important role in the newly established Customer Excellence team at Disguise. The primary responsibility of the Customer Success Manager will be to manage the relationships with our key accounts in the region, and to ensure their success and satisfaction with our products and services. They will work cross functionally with other teams across the organisation, collaborating with several stakeholders (e.g Sales, Special Projects, Creative and Technical Services, Support, Product and Engineering) to both ensure the voice of the customer is well understood internally and customer needs are being met externally..
The successful candidate will be an organised and confident self-starter with exceptional written and verbal communication skills. They will be able to understand and communicate the unique requirements and challenges of each key account, and develop customised strategies and action plans to ensure their success.
They will need to be proactive in applying themselves to a variety of projects, take the lead, and coordinate the efforts of many to ultimately deliver the best result for our customers.