As part of the Pendo Success team, the Customer Success Manager will partner with customers to ensure they're receiving the support and tools needed to achieve their goals and derive business value. CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. At Pendo, Customer Success Managers are considered trusted advisors to our customers and product experts in Pendo’s technology.
The ideal candidate for this role will have at least 2 years of experience supporting enterprise organizations and excels at developing and executing enterprise level account engagement and success strategies that result in customer health (retention, expansion, advocacy). This person excels at facilitating and/or managing complex projects that often involve collaborating with employees in different functions. Consulting and sales experience are a major plus, as well as any particular industry specialization (Fin Serv, Info Sec, Business Services, Healthcare).