As our Customer Success Enablement Manager, you will be a member of our newly developed Revenue Enablement team. You will be a pivotal player in driving the success and effectiveness of our Customer Success team. You will be responsible for equipping our CSMs with the knowledge, skills, resources, and processes they need to deliver exceptional value to our customers, foster strong relationships, and ultimately drive customer retention and growth. This role requires a strategic thinker passionate about empowering others, a strong understanding of the customer success lifecycle, and the ability to translate business needs into impactful enablement programs.
This role is primarily focused on individual contribution and strategic execution. Management responsibilities may be introduced as the team evolves.