Customer Service Specialist

Job Location: Open to US Remote Candidates

About Us:

Nationwide Marketing Group works on behalf of thousands of Independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 Members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membership. For 50 years, the organization has remained committed to the Independent channel, empowering Members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environment. To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn 

What We'll Do For You:

• Competitive base pay and performance bonus, dependent on role.
• Medical, Dental, Vision with low cost Employee Only coverage options
• Employer Paid Basic Life/AD&D
• Employer Paid Short-Term and Long-Term Disability
• MetLife supplemental insurance benefit options
• Matching 401K with 100% vesting
• Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
• Business casual work environment
• Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!

Why You’ll Love Working Here:
We’re a fast-paced, collaborative team that values innovation, flexibility, and results. In this role, you’ll have the opportunity to work on a variety of projects, learn new skills, and directly impact the success of our clients. If you’re ready to bring your problem-solving mindset and people-first approach to a growing company, this could be the perfect fit.

What You’ll Do:
As a Customer Service Specialist, you’ll be the go-to support for our Account Management and Product Development Teams—helping to ensure smooth website operations, delivering top-notch client training, troubleshooting issues, and making data updates that keep our clients’ businesses running at their best.

Day-to-Day Responsibilities:

• Manage support requests and track progress to ensure deadlines are met.
• Respond to client and Account Manager questions promptly via email, phone, or scheduled meetings.
• Perform QA checks and data entry for both new and existing websites.
• Build and edit custom CMS pages based on client needs.
• Provide new client onboarding and CMS/admin training sessions.

What We’re Looking For:

• Bachelor’s degree in Business, Communications, Marketing, or related field (preferred but not required).
• 1–3 years in a customer-focused role—bonus if you have experience in digital marketing or website management.
• Strong time-management, communication, and problem-solving skills.
• Ability to juggle multiple tasks without losing focus or accuracy.
• Proficiency in Microsoft Office; HTML/CSS or CMS experience is a plus.
• Familiarity with the appliance or retail industry is a plus, but not required.

Work Environment:

Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

Why you want to work with NMG:

Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe that the future of our organization depends on building a diverse, representative, and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know.