Our most successful Retention Specialists have prior experience in customer service - either from behind a screen or face-to-face. (Bonus points if you’ve worked with customer service software programs like Zendesk or Glady!)
Our teams use their writing skills a lot, so excellent written communication with a keen attention to detail will be key to your success here.
In order to solve our customer’s (sometimes challenging!) issue or concern, you’ll often need to demonstrate your outside-the-box thinking, provide empathy and reassurance and follow-through on what you’ve promised to the customer.
Lastly, our Retention Specialists work remotely and are required to have a distraction free work environment and a high degree of reliability to be eligible for the role.