Roadie’s Customer Operations team works together to build and nurture relationships with key accounts to ensure overall customer success. As a Customer Operations Team Lead, you will oversee a team of Customer Operations Partners who serve as dedicated points of contact overseeing the day-to-day activities for strategic accounts. The ideal candidate will be a strategic thinker with exceptional leadership skills and a strong customer-centric mindset. This role requires a hands-on approach to optimizing processes, improving service quality, and fostering a high-performing team.