Customer Onboarding Manager

Our Customer Onboarding & Integration team is responsible for working across the enterprise to ensure that as an organization we deliver on the company’s growth commitments, including on both organic and inorganic growth. The Customer Onboarding Manager is an integral role in ensuring consistent value delivery to new customers. The Customer Onboarding Manager reports directly to the Deployment Leader of a new customer onboarding campaign, responsible for onboarding new customers onto the R1 operating system. The Customer Onboarding Manager is a growth role, suited for high-potential candidates that could be developed to take on the Deployment Lead role in the future, specifically for large, strategic, transformational partnerships typically spanning the entire end-to-end revenue cycle continuum. Due to the strategic importance of such customers, the Deployment Lead and Customer Onboarding Manager are high visibility roles amongst the R1 and customer executive teams.   

The successful candidate must have demonstrated a strong work ethic with a positive attitude and desire to learn new skills, including developing a cross section of deep operational and relationship management skills. 

In this role, the successful candidate will be a highly motivated individual who is solutions oriented, has strong teamwork skills and excellent communication skills. This is an exciting opportunity for anyone looking to deepen their existing talents and further develop new expertise that will position them as a true utility player within the healthcare space.  

Responsibilities: 

• Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard new customers onto the R1 operating system 
• Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success 
• Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines 
• Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery 
• Driving cross-functional alignment across both R1 and the customer organization 
• Developing deep operational expertise and understanding of R1’s business model and pricing mechanics 
• Building strong, enduring relationships across the customer enterprise 
• Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor) 
• Delivering Year 1 proforma expectations, including both cost and performance targets 
• Demonstrating a growth, solutions-oriented mindset and instilling a spirit of goodwill and collaboration across all teams