The Customer Implementation Specialist will serve as the first point of contact for new customers during the implementation and onboarding phase of their journey with Roadie. This role will be focused on delivering a best in class onboarding experience, ensuring that customers are fully equipped to start using Roadie effectively and are successful during their initial 90 days as a Roadie customer. The ideal candidate brings exceptional communication skills, attention to detail, and a consultative approach to set up our new customers for long-term success.