We're seeking an exceptional Customer Experience Lead to own and optimize our end-to-end customer journey during a period of rapid growth. In this hands-on, client-facing role, you will develop and execute the strategy that ensures our AmLaw 100 and enterprise customers achieve transformative value with Centari's products and services.
You will personally manage the complete customer lifecycle—from onboarding through adoption, support, success, and advocacy. You will work directly with our sales, product, and engineering teams, establish scalable systems, and create seamless experiences across our enterprise clients. This role requires rolling up your sleeves daily, deep experience with enterprise SaaS deployments, and the ability to build and maintain relationships with partners and executives at prestigious firms.
The ideal candidate will have extensive hands-on experience managing enterprise customer relationships, a background in enterprise SaaS, and preferably experience in the legal technology space. You must be comfortable being both a strategist and an individual contributor – someone who can design a customer success framework in the morning and personally troubleshoot a client implementation in the afternoon. You will report directly to the CEO and collaborate closely with the executive team to drive company-wide customer-centricity and excellence at every interaction point.