At Ibex, we believe great gear deserves great support. We’re looking for a thoughtful, outdoor-savvy communicator to champion the Ibex customer journey. As our Customer Experience & Community Manager, you’ll bring warmth and curiosity to every interaction. You’ll use tools like Gorgias to engage with our customers and growing community across all channels, whether it be responding to social posts, proactively reaching out with an offer, or a typical customer service inquiry —delivering exceptional service, answering product questions, and engaging authentically with our growing community across digital platforms. You'll play a key role in how customers experience and connect with our brand.