Customer Engagement Manager

This is a unique opportunity to join a new and innovative team within the Tech Touch organization at monday.com, where you’ll help shape the future of how we drive growth retention at scale for SMB accounts.

The Tech Team is built of product experts focused on driving gross retention by delivering exceptional experiences and guiding customers to discover and adopt high-impact use cases that turn product potential into real-world outcomes.

Our team is actively being built—we’re laying the foundation for what a world-class, scalable retention function looks like within monday.com’s new Tech Touch organization.

We’re redefining proactive customer engagement with a mix of AI-powered insights, human connection, and fast experimentation and we’re looking for highly skilled, curious, adaptable and customer-obsessed people to join us on that journey.

This is not a typical Customer Success role. You won’t own a fixed book of customers. Instead, you’ll be part of a brand-new team with a unique mission: to deliver impactful customer experiences at scale to support long-term retention.