As a Manager, Customer Community & Advocacy at Litera, you will be part of a dynamic Voice of Customer (VOC) team that is passionate about driving innovation in the legal technology space. This hands-on role is responsible for the execution and operational management of the Customer Advisory Board (CAB) program and customer advocacy initiatives. The Manager will ensure all logistics are flawlessly executed, customer insights are captured and leveraged across the business, and advocacy opportunities are activated. They will work closely with Marketing, Product and Customer Success teams to deliver initiatives supporting strategic goals around building and maintaining customer sentiment and trust.
Reflecting our core values of Extreme Ownership, Team Over Self, and Never Settle, you will be energised by getting great results for our customers and deeply committed to championing their voice across the business.