Description
Community Management Portfolio Specialist
Location: Remote (East Region) 75% travel required
At Thompson Thrift, we don’t just build properties; we craft communities and shape futures. Our core values drive us to positively impact our team and the communities we serve through initiatives like TT Serve, which supports community outreach and personal development. We also prioritize work-life balance with our Family Impact Program, offering flexible work options, concierge medical services, financial planning, and more to support your well-being and connections with loved ones.
What You’ll Do: As a Community Management Portfolio Specialist, you will partner with Regional Managers and onsite teams to drive performance and operational excellence across a residential property portfolio. Your role is pivotal in aligning day-to-day operations with company standards, ensuring exceptional quality, consistency, and resident satisfaction.
Key Responsibilities:
- Conduct regular property inspections to ensure curb appeal, cleanliness, and unit readiness
- Oversee apartment turnovers and contractor compliance with turnaround standards
- Monitor occupancy trends and support leasing and retention strategies
- Analyze market data and submit detailed reports on occupancy, traffic, and financial performance
- Provide operational support and administrative assistance to Regional Managers
- Ensure adherence to company policies and procedures across properties
- Support new lease-ups with office setup, marketing, and branding initiatives
- Assist Community Managers with budget planning and expense management
- Secure approvals for budget deviations and capital expenditures
- Conduct internal audits and ensure proper accounting and financial controls
- Coach and train onsite teams in best practices and compliance
- Participate in hiring, performance feedback, and employee development
- Manage resident relations and oversee retention initiatives
- Address resident and staff concerns, ensuring risk mitigation and compliance
Our Ideal Candidate for this Role:
- Bachelor’s degree required; equivalent experience may be considered.
- 6+ years of progressive experience in multifamily residential property management
- 75% travel required (Including, but not limited to the following locations: Indiana, Georgia, Florida, Arkansas, Missouri, Michigan, Minnesota)
- Proven skills in leasing, bookkeeping, and property operations
- Proficient in Microsoft Office Suite and basic math skills, Yardi experience a plus
- Ability to work flexible hours, including availability for after-hours emergencies.
- Physical ability to tour properties and climb stairs regularly.
- Strong communication skills and attention to detail
- A valid driver’s license and reliable transportation are required.
Join us and be a vital part of shaping the communities we call home.