- Global Community Growth & Engagement: Build and lead community growth and engagement strategies and initiatives to drive product adoption and usage, increase membership and meaningful interaction, and develop culture
- Program Design and Development: Lead global program design, development, and implementation; including but not limited to the Ambassador Program
- Events: Organize and host events such as Twitter Spaces, AMAs, and community gatherings to deepen engagement
- Strategy and Trends: Work with internal teams to define audiences, and conduct competitive research to identify and adopt best practices in community management
- Data & Analytics: Monitor, analyze, and report on community metrics to identify trends and refine strategies
- Content Creation: Work with Content and Social to develop and execute a content calendar with creative posts, visuals, and videos that align with the Sahara brand voice and target audience
- Team Management: Build and lead a global team of Community Managers, Moderators, and Ambassadors
- Collaboration & Partnership: Collaborate with third parties, internal teams, and leadership to plan and ensure smooth execution of initiatives