As a Community Experience agent, you would be responsible for resolving the most complex user queries that are often escalated to you to be the last point of contact for the user.
We require Experience team members to be exceptionally diplomatic, efficient, have a flair for problem resolving and encompass that all important customer service charm. We want someone who has a pragmatic approach, is always open to feedback, and enjoys looking for ways to improve the user experience.
If you know what goes into providing great service, and know Zendesk like the back of your hand (a plus!) then we want to hear from you. This role covers email and social media service channels, and may include new channels in the future.
We love flexibility, so this is a fully remote-based role. You’ll be required to visit our London office up to 4 times per year for training, team socials and company events; but you’re welcome to visit more often if you prefer a more hybrid schedule.