The primary role of the Chief Customer Officer (CCO) is to define and execute a customer strategy across Professional Services, Customer Support, and Customer Success to ensure a seamless and exceptional customer experience. CCO sits on and works with the Executive Leadership Team to serve as the voice of the customer, ensuring that customer insights and feedback influence company strategy, execution, and product development. The CCO will focus on building strong, long-lasting relationships, driving customer loyalty, renewal, and retention, and therefore maximizing customer lifetime value.