We are seeking a strategic and results-driven VP of Customer Success, to lead our global post-sales strategy. This executive role will own the Customer Success charter, overseeing implementation, adoption, retention and customer experience functions worldwide.
Reporting directly to the Co-Founder, you are a seasoned leader who has built and scaled Customer Success organizations at hyper-growth SaaS companies. You bring hands-on experience driving high-volume onboarding programs — including 1:many SMB implementation strategies, and have successfully led teams supporting thousands of new customer onboardings each week. You excel at operating in large-scale environments and can align post-sale functions with broader organizational goals like NRR, product adoption and customer retention.