As Medallion continues to scale, we're hiring a Technical Support Lead to build and own our Support function from the ground up. This role is perfect for someone who thrives in early-stage environments, loves building structure where there is none, and wants to make a meaningful impact on the customer experience.
You’ll be the first dedicated technical support leader at Medallion — responsible for designing support processes, hiring and managing a growing offshore team, and becoming the go-to bridge between our technical and non-technical teams.