Senior Policy & Contract Administrator - Fixed Financial

Job Description:

Responsibilities

• Gain and demonstrate a working knowledge of Fixed Life Insurance products to support accurate processing of routine to moderately complex financial transactions.
• Process transactions and update administrative systems in accordance with department standards for accuracy, compliance, and consistency.
• Review and interpret service requests and gather necessary information using workflow and imaging tools.
• Respond to inquiries and route sensitive or complex issues to senior specialists or leadership as appropriate.
• Monitor and follow up on open items to ensure resolution within established timelines.
• Escalate service or processing issues when necessary, providing clear documentation of findings.
• Support departmental service goals and contribute to meeting Service Level Agreements (SLAs).
• Ensure compliance with company policies, procedures, and applicable regulations.
• Complete all required training on a timely basis.
• Collaborate with team members and partner with internal business units to ensure efficient case resolution.

Required Skills

• Ability to learn and understand product information and processing rules.
• Strong attention to detail with good organizational skills.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks in a structured, deadline-driven environment.
• Proficiency in navigating multiple systems and using workflow/imaging tools.
• Demonstrates accountability and professionalism in work output.
• Works effectively in a team environment while being able to complete independent tasks.

Required Experience

• Minimum of 2–4 years of operational or administrative experience, preferably in insurance or financial services.
• Familiarity with life insurance products is a plus but not required; training will be provided.

Education / Licenses / Professional Designations

• High school diploma required.
• Some college coursework or degree preferred.

Base Salary Range - $50,000 - $58,000

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For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.