Zendesk’s Digital CX team is on a mission to enable Zendesk customers and prospects through relevant, high-quality digital engagement, built from the deep well of knowledge our community members have. Our community programs support this effort by nurturing connections and relationships across our user base, fostering a culture of knowledge sharing, open dialogue, and mutual growth. We are seeking an action-oriented and innovative Senior Manager to manage key strategic programs and day-to-day operations for the Zendesk Community team. This agile and talented team of Community specialists and engagement managers are responsible for online forums, user groups, and community-based customer advocacy initiatives. This role will help the team achieve our goals to drive retention, growth, advocacy, and value realization across our user base.
The most important skill for this role is the ability to understand our community members and their needs. The second most important skill is cross-functional collaboration; this role will work directly with stakeholders in Product,Marketing, and CX, as well as with external partners/customers, to ensure crucial community insights are at the forefront of business decisions.