Senior Director of Customer Success

The Customer Success team ensures OPEXUS + Casepoint customers are thrilled with their solutions and services, while achieving desired business outcomes. The Senior Director of Customer Success leads a team of customer advocates responsible for shaping exceptional experiences throughout their lifecycle. The Sr. Director ensures that the signature Customer Success program and approach drives increased adoption and customer outcomes, secures subscription renewals, and supports expansion. Collaboration is key as this leader works closely with cross-functional departments and peers to achieve shared goals. The Sr. Director has remarkable leadership qualities, brings proven Customer Success operating models, and the ability to thrive in a high-impact organization.