Senior Director, Learning & Development

Who We Are

Frida is more than a brand built to support parents. We get parents. We know all about the often unbelievable realities of parenthood, because we’ve been in the trenches. Over the last 9 years, we’ve dedicated ourselves to developing the tools (and sometimes the tips, too) that help simplify parenting - and it all started with snot. Since the launch of our cult-favorite NoseFrida, The SnotSucker, we’ve innovated and launched over 100 products that provide quick and easy solutions to age-old parenting problems. We also launched Frida Mom in 2019, with products to help women with the transition through the fourth trimester into motherhood. Today, Frida holds over a 70% share of its main category, and our products can be found in over 50+ countries and in over 40,000 stores throughout the US - in every retail channel from mass-market, grocery, chain drug, and specialty stores. For 9 years, we’ve had parents’ backs as they navigate the parts of parenthood you don’t usually see on the ’gram with honest and raw messaging to provide the answers to questions they didn’t even know they had. And, we’re just getting started.

How You Will Make an Impact

Frida is seeking a talented and experienced Senior Director of Learning and Development to join our team and play a crucial role in nurturing our employees' growth by ensuring they have the skills and knowledge they need to excel in their roles. This critical role also ensures we maintain a high performance bar and ensure strong engagement and company culture in alignment with the Frida way. You will be responsible for helping to execute the strategy, deployment, and continual improvement of the talent development programs necessary to build the organizational capability to support Frida’s strategic plan. This includes management of our individual and leadership development programs and our performance management process. 

The ideal candidate will have experience managing end-to-end development and training, performance, and engagement programs/ processes and a strong track record of delivering impactful learning experiences. This role requires strong communication and leadership skills, as you will work closely with cross-functional teams and stakeholders to drive key initiatives that align with our business objectives and retain our team members.

Responsibilities to include:

• Develop and implement a comprehensive learning and development strategy that aligns with Frida's business objectives and fosters a culture of continuous learning
• Design professional development programs and oversee their design and delivery  
• Identify important learning priorities, skill gaps, and areas of improvement to design engaging and effective learning programs for employees at all levels within the organization
• Manage the budget for learning and development programs, ensuring cost-effectiveness and efficient resource allocation
• Develop high-quality innovative leadership development solutions, incorporating a blended approach to delivery
• Create and implement the career path matrix for our entire organization
• Track and measure the effectiveness of learning and development programs and make updates to curriculum and/or programs as necessary
• Conduct needs assessments and performance analyses to determine training priorities
• Evaluate the effectiveness of training programs through feedback analysis and metrics tracking, and make necessary adjustments for continuous improvement
• Manage and oversee our Performance Management process, materials, systems, and reporting
• Support the development of high-potential employees to grow and become leaders within the Frida organization 
• Manage the process of creating and maintaining Developmental Action Plans for all levels within the organization
• Partner with external vendors and subject matter experts to enhance training programs when necessary
• Stay up-to-date with industry trends and best practices in learning and development to introduce innovative approaches
• Manage and oversee our People Management system and any other learning platforms

• Own our knowledge management system and codifying our Frida Way
• Develop and review content for programs and training
• Lead the implementation of a learning management system 
• Manage FridaOS annual and quarterly goal setting and reporting

What You Will Need

• Bachelor's degree in Human Resources, Organizational Development, or a related field, MBA preferred
• Minimum of 7 + years’ experience in learning and development, preferably in a fast-paced environment, and 10+ years of HR experience overall
• Proven experience designing and delivering a variety of training, performance, and engagement programs
• Proficiency in learning management systems and other training software (Lattice highly desired) in addition to Microsoft Office 
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent written and verbal communication skills
• Experience delivering messages that are engaging and use creative communication tactics and media

• Ability to maintain confidential information
• Responsive to the needs of internal and external constituencies
• Customer focused mindset and proven ability to establish effective working relationships across an organization 

• Strong project management and organizational skills

Who You Will Work With

Frida is an organization that values collaboration and community. As the Director of Learning and Development, you will work closely with all teams across the organization.  

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to frida.hr@frida.com or cyber@frida.com. Your safety and privacy is our priority.