As a Senior Customer Success Manager (CSM) at Posit, you will be pivotal in ensuring our customers realize the full value of their investments in our data science solutions, primarily focusing on our on-premise offerings. Your primary responsibility is to drive deep solution adoption, build strong partnerships, and proactively identify new opportunities for value realization and expansion.
You are more than just a supporter — you are a trusted advisor and guide. You proactively address challenges, skillfully navigate complexities, and lead customers toward achieving their strategic goals, even when faced with deployment hurdles. You collaborate closely with business and IT stakeholders across all organizational levels, acting as a knowledgeable partner who ensures customers achieve meaningful, sustained outcomes with Posit's suite of products, including those deployed within their infrastructure. You build strong relationships with internal stakeholder teams like Sales, Engineering, Product, and Support.
You’ll partner strategically with Account Management to craft and execute long-term account strategies. While they lead commercial activities, you will be the champion for driving adoption and value realization, ensuring our customers' environments are optimized for success with Posit's solutions.