Work on the Enterprise Customer Success (CS) (Account Management) Team to advise and guide high-value customers to achieve their growth capital goals.
Ensure our customers have the funding they need to optimize their inventory and marketing strategies.
Work closely with Sales, Product, Portfolio Management, and Finance teams to create strategic plans for future cash advances.
Help customers identify areas where they could improve through their use of Wayflyer analytics.
Focus on helping our customers drive business success by advising on the best ways to leverage growth capital.
Help customers manage their cash flow cycles by modeling cash flow needs to optimize timing and maximize revenue through cyclical and seasonal trends.
Analyze financial statements to consult customers on areas of improvement.
Work with Sales and Partnerships teams to advise prospective customers on the optimal use of cash advances tailored to their business needs, helping them unlock new growth opportunities.
Empathize with every aspect of the customer experience, prioritizing their needs and championing their success.
Guide customers through the process of securing repeat advances by leveraging dedicated Customer Success methodologies.
Maintain high levels of engagement, satisfaction, and loyalty to drive customer retention, references, and case studies.
Identify common customer challenges and contribute to important decisions to enhance Customer Success processes, influence product development, and inform key business decisions.
Recommend solutions that balance the business value of solving a problem with the appetite that the business has to solve it based on organizational goals.
Engage with customers to determine preference to determine focus of marketing and growth capital goals.
Recommend solutions and establish strategy for customers based on seasonal trends in sales.
Analyze statistics to determine marketing and growth capital requirement and monitoring the preference of customers.