Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our most strategic customer relationships. You will act as a strategic partner to communications leaders in large enterprises, helping them drive business outcomes, increase platform adoption, and mature their internal comms strategies using Staffbase.
This role requires a strong foundation in customer success and enterprise relationship management, as well as a deep understanding of internal communications practices, including editorial strategy, stakeholder alignment, and comms program execution at scale.
Important: This is a hybrid role. Core in-office days in our NYC co-working space are Tuesdays–Thursdays, and it is expected that folks will be in the office at least 3 days per week during core days.