Senior Customer Success Manager

At SearchStax, our Customer Success Managers (CSMs), are embedded in the heart of our customer relationships. This role is focused on understanding each customer’s unique needs and use cases, helping them realize the full value of our platform, and turning that value into measurable outcomes and compelling advocacy.

CSMs build deep, trusted relationships across all levels of the organization—from day-to-day users to executive sponsors. You'll navigate account dynamics, uncover business goals, develop account plans, and proactively manage risk while driving product adoption and long-term success.

You will help customers articulate and quantify the business value of our solutions, tell their stories, and become advocates. Internally, you will collaborate closely with Product, Sales, and Support to align on customer priorities, contribute to scalable processes, and bring the voice of the customer to life.

As part of a growing start-up, you’ll play a foundational role in building the muscle of Customer Success—mentoring teammates, shaping workflows, and helping us scale with excellence.

You are naturally curious to learn about our customers, their industries, their use cases and feel comfortable driving discussions with various stakeholders to build your knowledge.

As part of an early-stage startup team, you’ll manage a dynamic portfolio of customers ranging from Mid-Market to Enterprise, each with varying ARR levels and strategic needs.

If you thrive at the intersection of customer insight, strategic execution, and value delivery—we’d love to meet you.