We are seeking a highly skilled customer success manager focused on onboarding with outstanding technical aptitude, exceptional communication abilities, and a strong customer focus. CSM will be responsible for onboarding new high-value customers immediately after conversion, understanding their desired outcomes and goals, and expediting their path to success. CSM will serve as the primary contact for the first few months, collaborating with internal teams to facilitate consultative discussions and overcome any hurdles, ensuring a seamless and enjoyable onboarding journey for the customer.
This is a full-time, remote job in a growing 24/7 global Customer Success team that takes care of Cloudways/DigitalOcean customers.