Senior Customer Advocacy and Community Manager

Our customers are one of our unique advantages at Honeycomb—we love them, and they love us! As our Senior Customer Advocacy & Community Manager on the Corporate Marketing team, you will activate our happiest customers and build an active community to give us a competitive edge in the market. This is a highly visible role with direct impact on our brand, revenue, and continued innovation. You’ll partner closely with our marketing, sales, and product teams to ensure we turn customer love into rocket fuel for growth.

What you’ll do in the role:

• Design and run our advocacy engine – Architect a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more.
• Expand our Honeycomb Champions – Grow and evolve our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue.
• Level up the Pollinators community – Curate content, foster peer‑to‑peer support, promote engagement, and partner with Support to grow our 20k+ member public Slack community.
• Create new executive experiences – Collaborate on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights.
• Integrate advocacy across sales and marketing – Build lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating 
• Own third‑party proof points – Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative.
• Operationalize & report impact – Define and measure