Intuit is looking for an innovative Program Manager seasoned in content moderation governance, policy and escalations. This position will be part of the Intuit Legal Team that covers all Intuit Inc. products and services. We are a hardworking, dedicated, and close team that enjoys working together and with the various business units at Intuit to best serve our customers’ needs.
Content moderation is the process of reviewing and monitoring user and machine generated content on our platforms to ensure that it meets certain standards and guidelines. The Content Moderation Governance Program Manager will be responsible for assisting in the ongoing implementation and assessment of Intuit’s content moderation principles and program, and related monitoring. Intuit’s image is consistently one of the most trusted by consumers and this position is expected to help maintain the trust, authenticity and safety of our platform for our customers. This individual will cultivate a deep understanding of our suite of products and bring industry best practices as it relates to trust and safety to address large scale problems related to issues such as product abuse, violations of Acceptable Use Policies (AUP), AI and other emerging risks. As we continue to grow our capabilities, this individual will also play a critical role in supporting the development and monitoring of analysis tools, rule engine integrations, and implementing stronger controls that improve our overall posture within the content moderation space.
This role is hybrid with on-site expectations of 3 days per week. We prioritize being together to promote connection and belonging, creativity and innovation, as well as speed, agility, and productivity to accelerate getting work done.