Scaled Customer Success Manager

As a Scaled Success Manager at Posh, you’ll own the success of thousands of emerging and growth-stage event organizers through scalable programs, systems, and strategies. You’ll drive key metrics like activation, conversion, retention, and resurrection through data-informed, tech-touch engagement. You’ll also help us identify high-potential organizers and nurture their growth.

This is not a traditional CSM role. You’ll be part systems builder, part operator, part strategist. The role blends automation, content, community, and data to scale organizer success.

You will be the engine behind thousands of organizers achieving their first paid event, crossing their first $1K or $10K milestone, or returning to the platform after churn. Every email you send, dashboard you analyze, or cohort you activate moves our mission forward: building tools that empower anyone to bring people together.