Tilt is looking for an Operations Quality and Content Program Lead to enhance the effectiveness of our fraud, risk, and back office operations. In this role, you’ll own learning, content, and quality assurance.
You will be responsible for fostering excellence within our internal and external operations teams by building and maintaining essential infrastructure. This includes ensuring operations specialists and analysts are expertly trained, thoroughly informed, and consistently performing at their best.
This role sits at the intersection of people, process, and technology, requiring a holistic, insight-driven approach to performance improvement. You will also oversee all operations escalations to identify coaching opportunities and close process gaps.
Working cross-functionally with Vendor Management, Compliance, Digital Transformation, and Customer Support, you will ensure that all tools, workflows, and messages align with our mission and business objectives. The ultimate goal is to build a support organization capable of scaling with excellence. This position reports to the Senior Operations Manager.
Tilt is a remote-first company that fosters connectivity through regular offsites. Travel for company offsites is required at least twice per year.