Squarespace is seeking a Customer Success Manager (CSM) Team Lead to launch and scale our Customer Success function from the ground up. This role is instrumental in shaping the early strategy and operations of a team that will engage directly with our most strategic, high-value users to improve retention, expand product adoption, and deliver measurable business outcomes. You’ll manage a team of CSMs, build scalable playbooks, and collaborate cross-functionally to define the future of CS at Squarespace.
This role reports to the VP of Sales and is based out of Squarespace's NYC Headquarters (hybrid).