We are looking to hire a Manager, Customer & Product Support to help shape, lead and support the growing team at AlphaSense. In this position, you will be responsible for growing and building an existing team of support team members. Your role will involve managing the quality and efficiency of the team’s output through all client communication channels including live chat, email support and account/trial project assistance. This role will require oversight of the team’s technology tools, processes and workflows in addition to monitoring and coaching the team to consistently achieve all KPIs and SLAs. The success of this role depends on your ability to lead your team, ensure exceptional customer satisfaction and partner effectively with other stakeholders.