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The Learning and Development Specialist is responsible for managing the delivery of all learning and development programs. This role manages all learning and development program specifics including the training calendar, scheduling, facilities, classrooms, and equipment for learning. The Learning and Development Specialist is responsible for developing and conducting associate learning programs to help improve knowledge, skills, and abilities. The Specialist ensures that training is of a consistently high standard, accessible to associates and meets the needs of the organization. This role is also responsible for helping to manage the LMS system, including posting content, creating reports on utilization, and training others on LMS features and functionality.
PRIMARY FUNCTIONS:
Strategic Direction:
1. Support the learning and development strategy in alignment with the overall strategic and operational needs of Swope Health.
2. Assess training needs using appropriate methodologies.
3. Evaluate and process learning and development training requests to determine whether training or some other intervention is required.
4. Promote collaboration, partnerships and teamwork throughout the organization
5. Be knowledgeable about the organization's vision, strategy, goals, business issues, and culture.
Course Design:
1. Assists with the design, maintenance and update of training manuals, online learning modules, and course materials that make the best use of available resources.
2. Selects and delivers content and instructional methods appropriate for the project and learner's diversity.
4. Incorporates media and technology appropriately.
5. Applies adult learning theory and principles in developing a curriculum or course.
7. Work with vendors, contractors reviewing materials and participate in contract negotiations and invoice processing as needed.
8. Upload and test e-learning courses in the learning management system.
Training Delivery:
1. Assist with the design and implementation of all training programs, such as the new hire orientation and onboarding program.
2. Create and manage a positive learning environment conducive to learning.
3. Deliver training to employees using a variety of instructional techniques.
4. Teach training methods and skills to instructors and supervisors.
5. Demonstrate effective presentation and facilitation skills.
6. Stimulate and sustain learner motivation and encourage participation.
7. Promote Transfer of Knowledge and skills to the workplace.
8. Remain informed on best practices and emerging trends in learning and development, particularly in a healthcare setting.
Training Accountability:
1. Evaluate learning performance and instructional effectiveness.
2. Develop evaluation instruments, such as questionnaires, exams, etc.
3. Incorporate feedback and data for future improvement
4. Monitor training costs to ensure budget is not exceeded and prepare budget reports as needed.
5. Organize, track, and evaluate training programs as well as Evidence Based Practices to ensure they are current, effective and reliable
6. Manage tasks related to the Learning Management System (LMS) including communicating with the software vendor, troubleshooting, and managing user issues, compiling reports, data and communicating performance metrics and invoicing.
SECONDARY FUNCTIONS:
1. Develop and maintain constructive and cooperative working relationships within the organization at large.
2. Provide training and education through presentations within Swope Health Services as assigned.
3. Keep up-to-date technically and apply new knowledge to job.
4. Use computers and computer systems to program, set up functions, enter data, or process information.
Education Requirements:
Bachelor’s degree from an accredited college or university in Human Resources, Social Work, Counseling or Psychology required.
Experience & Qualifications:
1. 1-3 years of experience in learning and development, content creation or teaching required.
2. 1-3 years of experience with learning management technology, LMS and data entry and reporting.
Swope Health Services supports its team members with:
• Medical benefits (including a Health Savings Account option), dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 12 days annually, effective the first day of employment
• Eight annual company-paid holidays; One annual paid personal day.
About Swope Health Services:
Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made – delivering coordinated care that values the needs of the whole person and championing better health in our community.
Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.
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