Lead, User Experience Design | UX Researcher II

You’ll plan and conduct interviews, usability tests, and surveys, and synthesize findings into actionable insights. You’ll collaborate closely with product managers, designers, and engineers to ensure research informs both discovery and delivery. This role is ideal for researchers ready to deepen their craft, expand their influence, and grow into strategic contributors.

You’ll support multiple product operating pods and help guide them in conducting foundational research, while you focus on more complex or higher-impact research initiatives.

Responsibilities

• Plan and conduct user interviews, usability tests, and surveys
• Synthesize qualitative and quantitative data into actionable insights
• Share findings through reports, presentations, and workshops
• Collaborate with PMs and Designers to align research with product goals
• Maintain and improve research repositories and tools
• Contribute to team rituals and help evolve research best practices

Behavioral Competencies

• Empathy: Understands and advocates for user needs
• Initiative: Proactively identifies research opportunities
• Communication: Shares insights clearly and persuasively
• Collaboration: Builds strong relationships across the product trio
• Growth Mindset: Seeks feedback and continuously improves
• Accountability: Takes ownership of research outcomes and follow-through
• Adaptability: Adjusts methods and scope based on product needs and constraints 

• Proficiency in qualitative and quantitative research methods such as usability testing, user interviews, surveys, card sorting, tree testing, and benchmarking
• Experience with tools such as UserZoom, UserTesting.com, Maze, Optimal Workshop, or equivalent
• Ability to synthesize data into clear, actionable insights
• Strong storytelling and presentation skills
• Familiarity with accessibility and inclusive design principles
• Portfolio or case studies demonstrating research impact
• Experience collaborating in cross-functional product teams

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