We are seeking a strategic, results-driven Customer Experience Enablement Manager to lead and scale global programs that empower our Customer Success Managers (CSMs) and Renewal Representatives to deliver exceptional customer outcomes. This role will design, implement, and continuously improve enablement initiatives that accelerate onboarding, deepen product adoption, reduce churn risk, and ensure timely, successful renewals— directly contributing to customer retention, expansion, and overall company growth.
As a key partner to Customer Success, Sales, Marketing, and Sales leaders, you will ensure our post-sales teams are equipped with the skills, knowledge, tools, and resources they need to deliver high-value engagements, maximize customer satisfaction, and demonstrate measurable proof of value.
The ideal candidate brings a strong foundation in learning design principles and enablement best practices, along with hands-on experience in customer success, technical account management, or renewal strategy. You are passionate about driving customer value at scale, comfortable influencing senior stakeholders, and skilled at translating complex strategies into actionable, impactful enablement programs.