In-Form (Salesforce) Training & Development Officer

Position: In-form (Salesforce) Training & Development Officer
Pay: £14.36 per hour (£28,002.00 per annum)
Location: YMCA Norfolk Offices, Aylsham Road, Norwich with an element of working countywide and at home
Contract Type: Permanent
Hours per week: 37.5 hours

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Job Role

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Are you passionate about technology and driven by a desire to make a real difference in people’s lives? YMCA Norfolk is looking for a dynamic and enthusiastic Training & Development Officer to deliver impactful staff training and support the development of our Salesforce-based In-Form system - an essential tool that helps us deliver life-changing services to young people across Norfolk.

This is a unique opportunity to combine your technical aptitude with your people skills, helping staff feel confident and empowered in using digital systems, while growing your own expertise in Salesforce development.

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What you'll be doing

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Training & Support (approx. 2 days/week):

• Deliver engaging group and one-to-one training sessions
• Maintain training materials and user guides
• Provide friendly, patient support to users with varying technical experience
• Champion real-world process alignment and user confidence
• Build and support a network of In-Form champions
  

Salesforce Development (approx. 3 days/week):

• Carry out day-to-day Salesforce admin tasks (user management, security settings, page layouts, etc.)
• Assist with reports and dashboards to support data-driven decision-making
• Support data quality and management activities
• Develop automation using Flow, Process Builder, and validation rules
• Learn and apply Salesforce flows under supervision

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Further information can be found at – In-Form Training & Development Officer Job Description

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The Organisation

YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.

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What you’ll need to succeed

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We’re looking for someone who’s:

• Keen to learn and grow their Salesforce skills
• Great at solving problems and spotting details
• Confident communicating with people at all levels
• Comfortable delivering training and support
• Interested in how digital systems help organisations run smoothly
• Motivated by making a difference in young people’s lives
  

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Bonus points if you have:

• Experience with Salesforce or similar systems
• Knowledge of automation tools like Flow or Process Builder
• Salesforce certifications or relevant qualifications
• Experience in charity, housing, or social care settings

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For more information on this role, please contact [email protected].

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Benefits

• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

Closing date for applications: 9am on Friday 31st October 2025

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.

YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.

Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.

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YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.

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If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]

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