As our Head of Customer Success, you’ll own the full customer journey post-sale - ensuring our most strategic brands realize maximum value from our platform while shaping the long-term success strategy for the company. You’ll work hand-in-hand with the founding team to build a world-class CS organization that proactively drives retention, expansion, and customer advocacy across billion-dollar GMV e-commerce brands.
This is a foundational role with massive scope - you’ll lead accounts with real stakes and build the systems and team that define what modern customer success looks like in AI-powered SaaS.