As the Group Product Manager for Fraud you will lead a team of ~5 PMs spanning fraud initiatives, including Payments Fraud, Credit & Refunds abuse, and fraudulent misuse of the DoorDash ecosystem. Your work will help reduce financial risk, enhance KYC efforts, and ensure a healthy ecosystem of Consumers, Merchants and Dashers across diverse and growing global markets. This role is an opportunity to drive innovation in fraud prevention, machine learning-driven risk assessment, and customer trust.
Your success will be measured by key metrics such as payment fraud minimization, chargeback and dispute rates, Know Your Customer (KYC) compliance, and critical measures of health/integrity of the ecosystem . In this role, you will tackle ambiguous, high-impact problems, working closely with engineering, analytics, and business leaders to develop scalable solutions.
You will report into the Director of Trust & Safety and Integrity within the Customer Support Experience and Fraud organization.