Job Summary

The Executive Director of Community Management will be responsible for overseeing the day-to-day operations of our community association management division within the assigned region and/or state. You will lead a team dedicated to providing exceptional service to our clients and ensuring the smooth functioning of the communities we manage. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of community association management principles.

Supervisor Responsibilities

• Recruits, interviews, hires, and trains new onsite and Portfolio Community Association Managers. 
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities

Team Leadership

• Provide strategic direction and guidance to the community association management team.
• Mentor and develop team members to ensure high performance and professional growth.
• Foster a positive and collaborative work environment.

Operational Management

• Oversee the execution of all operational aspects of community association management, including financial management, maintenance, vendor relations, and compliance.
• Develop and implement efficient processes and procedures to streamline operations and improve service delivery.
• Monitor key performance indicators and metrics to track the effectiveness of operations and identify areas for improvement.

Client Relations

• Serve as the primary point of contact for client inquiries, concerns, and escalations.
• Build strong relationships with community association boards and stakeholders.
• Conduct regular meetings with clients to review performance, address issues, and ensure client satisfaction.

Financial Management

• Work closely with accounting to develop and manage budgets for each community association.
• Oversee the collection of dues and assessments, ensuring timely and accurate payments.
• Review financial reports and statements to ensure compliance with budgetary goals and financial best practices.

Vendor and Contractor Management

• Identify and onboard qualified vendors and contractors to provide services to community associations.
• Negotiate contracts and service agreements to ensure favorable terms and cost-effectiveness.
• Monitor vendor performance and address any issues or concerns promptly.

Compliance and Governance

• Ensure compliance with all relevant laws, regulations, and governing documents.
• Maintain up-to-date knowledge of industry regulations and best practices.
• Assist community association boards in developing and implementing policies and procedures to promote compliance and good governance.

Perform other job-related duties as directed by upper management.

Required Skills/Abilities  

• Extensive knowledge of Federal and State laws governing the operation of community associations.
• Good working knowledge of the community’s governing documents and rules.
• Excellent people skills and proven ability to maintain working relationships with residents and volunteers.
• Superior communication and networking ability.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, team members, and stakeholders.
• The ability to multi-task on a variety of levels with the utmost of focus and professionalism.
• Strong leadership and management skills, with a proven ability to motivate and develop teams.
• Must be able to work longer than an eight-hour day or a forty-hour week*.
• Must be able to respond to after-hours emergencies as necessary*.

Education and Experience

• Bachelor's degree in Business Administration, Real Estate Management, or related field (Master's degree preferred).
• Minimum of 5 years of experience in community association management, with at least 2 years in a leadership role.
• Industry certifications such as Certified Manager of Community Associations (CMCA) or Association Management Specialist (AMS) preferred.

• Remote role with required travel for onsite meetings, client visits, and community needs.
• Hybrid work may be available depending on region and business needs.

Physical Requirements and Working Conditions  

• Remote role with travel as needed.
• Works both indoors and outdoors.
• Prolonged periods sitting at a desk, working on a computer, and talking on a phone.
• Must be able to lift 25 lbs. at a time.