Director, Learning & Development
HHAeXchange
Full-time
On-site
New York, Washington, United States
Knowledge Management
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Director, Learning and Development is responsible for leading the design, implementation, and evaluation of training programs to align with business goals, develop employee skills, and foster a continuous learning culture. Reporting to the VP, Customer Experience, the Director, Learning and Development will drive the strategy and execution of internal training on market and product knowledge across the business to ensure efforts are aligned with the overall objectives of the business and in close partnership with all cross-functional stakeholders.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are seeking candidates located in Minneapolis, DC or New York City metro areas.
Essential Job Duties
- Strategic Program Leadership - Develop and execute comprehensive learning and development strategy aligned with business objectives, designing scalable training frameworks that support organizational growth in the healthcare SaaS environment.
- Cross-Functional Partnership - Partner strategically with department leaders across People & Culture, Sales, Technical Customer Care, Customer Succes, Product, etc. to conduct comprehensive needs assessments, identify emerging skill gaps, and develop targeted training solutions that drive measurable business outcomes while fostering strong cross-departmental relationships.
- Comprehensive Onboarding & Employee Development - Design and implement world-class onboarding programs for all employees, with specialized curricula for role-specific requirements and ongoing professional development pathways.
- Enablement for Customer-Facing Teams (Technical Customer Care, Customer Success, Sales) – Own the creation and delivery of specialized training programs for TCC call center agents, customer success managers, and sales teams focusing on homecare industry knowledge, state and market specific nuances, product expertise, and customer service excellence.
- Homecare Industry Expertise & Training - Develop homecare-specific training content addressing industry-specific workflows and challenges at scale so all employees are able to deeply understand customer needs.
- Learning Technology & Content Development - Implement learning management systems, create multi-modal learning experiences (virtual, in-person, microlearning), and develop engaging educational content including assessments and interactive modules.
- Performance Measurement & Continuous Improvement - Monitor training effectiveness through data analysis, conduct regular needs assessments, and continuously optimize programs based on learner feedback and business outcomes.
- Team Leadership & Resource Management - Lead learning and development team, manage training budgets, oversee vendor relationships, and report on program metrics and deliver strategic recommendations to executive leadership.
- Strategic Reporting & Initiative Management - Develop and communicate learning and development roadmaps, provide regular updates on key training initiatives and program milestones, and deliver executive-level reporting on learning outcomes, strategic progress, and alignment with organizational objectives.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
- Travel up to 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- 10+ years of experience in SaaS learning and development, with 5+ years of experience in a leadership role.
- Deep knowledge of the homecare industry is required; familiarity with its regulatory and operational complexities is critical to success.
- Proven experience in building a learning and development program in a fast-paced organization.
- Understanding of sales, customer support, and customer success team needs.
- Track record of hiring, training, coaching, mentoring, and retaining high performing teams.
- An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience.
- Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.
- Excellent communication skills with ability to influence senior leadership and drive actions across multiple teams.
- Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.
The base salary range for this US-based, full-time, and exempt position is $150,000 - $160,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.