The Associate Vendor Manager will be responsible for overseeing and optimizing performance within Instacart's outsourced Business Process Outsourcing (BPO) network. This role is critical to ensuring that customers receive world-class support through a scalable global network of Customer Service Representatives. The role is fast-paced and data-driven, requiring someone who can make tough, informed decisions while helping drive performance results. The ideal candidate is passionate about customer experience, operational excellence, and delivering measurable outcomes.