Customer Support Manager
Found
- Team Leadership & Development:
- Foster a customer-centric culture within the support team, promoting high performance, accountability, and collaboration.
- Build and nurture a cohesive, results-driven team through coaching, training, and performance management.
- Customer Success & Support Operations:
- Own and manage the daily operations of the customer support team, ensuring that service delivery meets or exceeds established KPIs.
- Develop and implement strategies to scale customer support operations while maintaining high quality.
- Oversee the development and refinement of internal processes, workflows, and tools to streamline customer support delivery.
- Partner with cross-functional teams (e.g., Product, Engineering, Marketing) to iterate and improve on team processes.