The Opportunity - (Remote - USA / CANADA)
We’re seeking an experienced Customer Success Manager—or similarly experienced professional—to join our Film & Television team with a focus on SMB clients. In this role, you’ll own a portfolio of small to mid-sized companies and productions from onboarding through post-launch, ensuring a smooth Wrapbook experience and driving long-term client value.
You’ll guide customers through implementation and their first payroll, support ongoing adoption, and collaborate closely with Paymasters and cross-functional teams to deliver excellent service. The ideal candidate is self-directed, comfortable with demos and onboarding workflows, and brings some experience in production accounting or payroll operations.