🏥 Who are we?Â
Movemedical is the leading advanced inventory management platform built exclusively for the medical device industry. Trusted by the world’s top medical device manufacturers, we empower organizations to optimize operations, gain real-time visibility, and drive efficiency across the entire supply chain. Our innovative, enterprise-grade solutions transform the way the industry manages field inventory, surgical scheduling, and chain of custody - reducing waste, ensuring compliance, and ultimately improving patient outcomes.Â
âť“ Who Are You?Â
We are hiring a Customer Success Manager (CSM) to own the success, retention, and expansion of a portfolio of high-potential customer accounts. These accounts typically represent $500K–$2M ARR, and your focus will be on ensuring ROI realization, deepening adoption, managing escalations, and positioning for expansion.Â
As a CSM, you will work closely with Product, Delivery, Support, and leadership to serve as the strategic post-sale owner. You are not a passive support contact - you are a proactive, insightful leader who drives alignment, unblocks progress, and builds value-based client relationships. Your portfolio may include 5–6 customer accounts at varying stages of implementation and maturity.Â
🔍 What We're Looking ForÂ
Preferred QualificationsÂ
đź’Ą What You'll DoÂ
Client Strategy & Relationship ManagementÂ
Solution Consulting & Value RealizationÂ
Internal & External AlignmentÂ
Operational & Commercial ExcellenceÂ
📊 How Success Will Be MeasuredÂ
👏 What Character Traits Do We Value?Â
Hungry – You own problems and push beyond expectations without being askedÂ
Humble – You value team success over ego and foster shared winsÂ
Strong – You are self-aware, coachable, and willing to engage in hard conversationsÂ
🤩 What Do We Offer?Â
Great People: Join a team of hungry, humble, and strong problem solvers dedicated to impacting patient lives around the world. Â
Benefits: Healthcare (M,D,V), Wellness Programs, 401k, Flexible PTO. Â
Remote first Culture: Featured in Inc.'s Best Places to Work Editor's List in 2019 with a 4.3/5.0 Glassdoor score. Â
Other Perks: Stipends for fitness activities, snacks, your at-home workspace and more!Â
đź’µ CompensationÂ
📍 LocationÂ
Communications from Movemedical will only come from @movemedical.com - we have received reports that some of our candidates are receiving scam/phishing emails from an external domain not affiliated with us. If the email address does not end in @movemedical.com, it is not from our team.Â