Customer Success Manager

You are equal parts empathetic guide and strategic operator. You thrive at:

• Designing seamless onboarding experiences.
• Holding clients accountable with compassion and firmness.
• Spotting red flags early and turning disengagement into re-engagement.
• Driving satisfaction, renewals, and ascensions with confidence.
• Handling a global client base across time zones and varied tech literacy.

You bring a sales/account management edge without losing the heart required for fulfillment in the mental health space.